ArkSushi
Ark Sushi Catering Policies & Event Guidelines
To help us provide a smooth and enjoyable sushi catering experience, please review the following booking, payment, cancellation, and service guidelines before confirming your event. Specific setup and service requirements may vary depending on your event size, location, menu selection, and service type.
Booking & Deposit
A 50% non-refundable deposit is required to secure your event date and confirm your reservation.
Your event date is not reserved until the required deposit has been received and your booking has been confirmed by Ark Sushi.
The remaining balance is due on the day of the event.
Final Guest Count & Event Changes
The final guest count must be confirmed no later than seven (7) days prior to the event.
Changes to the guest count made more than seven (7) days before the event may be adjusted either upward or downward, and the event balance will be updated accordingly.
Within seven (7) days of the event, additional guests may still be added, subject to availability, and the corresponding charges will be added to the event balance. However, reductions in guest count during this period will not reduce the agreed event price, as seafood and other ingredients must be reserved with our suppliers at least one week in advance based on the confirmed guest count.
While ingredients are reserved in advance, they are picked up fresh on the day of the event to ensure optimal freshness and quality. We also reserve a reasonable amount of additional ingredients to accommodate potential increases in guest count.
Any significant changes to the menu, service requirements, event location, or schedule should be communicated to Ark Sushi as early as possible.
Cancellation & Rescheduling
All deposits are non-refundable.
If you need to reschedule your event, please notify Ark Sushi at least seven (7) days prior to the scheduled event date. With proper notice, your deposit may be transferred to a new event date, subject to chef and date availability.
Rescheduling requests made within seven (7) days of the event may not be eligible for a deposit transfer and will be reviewed based on the circumstances and any costs or commitments already incurred for the event.
Chef Arrival & Setup
Our chefs typically arrive approximately 2–3 hours before the scheduled serving time to prepare and set up for your event.
Please provide photos or details of the preparation and dining area in advance when requested. This may include the kitchen, counters, tables, serving area, and other available workspace.
Depending on your event size, menu, service style, and number of chefs, adequate preparation and serving space must be available upon our arrival. Specific setup requirements will be discussed with you prior to the event.
Standard Service Time
Our standard sushi catering service is approximately two (2) hours, unless otherwise stated in your quotation or booking confirmation.
If additional service time is requested, please notify us as early as possible.
Extended service is subject to chef availability and event circumstances. Any additional service fee will be determined based on the specific event requirements and agreed upon with the client.
Gratuity
An 18% gratuity is required for events with more than 50 guests.
For events with 50 guests or fewer, gratuity is optional but always appreciated.
Any applicable gratuity will be included in your event quotation or final balance.
Credit Card Payments
A 3.5% credit card processing fee applies to payments made by credit card.
The applicable processing fee will be added to the amount charged at the time of payment.
Client & Venue Responsibilities
Clients are responsible for ensuring that Ark Sushi has reasonable access to the event location and adequate space to safely prepare and serve food.
Depending on the selected service and event setup, clients may be asked to provide:
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Adequate preparation and serving tables or kitchen workspace
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Access to clean running water
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Access to electricity when required
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Trash receptacles
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Plates, napkins, utensils, or other serving items as discussed prior to the event
Please inform us in advance of any venue restrictions, limited access, stairs, parking or loading requirements, or other conditions that may affect our setup or service.
Menu & Fish Availability
Ark Sushi prepares sushi and sashimi fresh for your event using carefully selected ingredients.
Fish, seafood, and specialty ingredients are subject to seasonal availability and market supply. While we will make every reasonable effort to accommodate specific requests, individual selections cannot always be guaranteed.
If a requested item is unavailable, we may recommend a comparable alternative. Please let us know about any special menu or seafood requests when planning your event.
Food Allergies & Dietary Requests
Please inform Ark Sushi in advance of any food allergies or dietary restrictions among your guests.
We will make reasonable efforts to accommodate dietary requests. However, sushi preparation may involve raw seafood, shellfish, soy, sesame, gluten, eggs, and other common allergens.
Because ingredients and equipment may come into contact with multiple food items during preparation, we cannot guarantee a completely allergen-free environment.
Guests with severe or life-threatening food allergies should notify us before the event so that available options and preparation limitations can be discussed.
Raw & Undercooked Seafood
Some menu items may contain raw or undercooked seafood.
Consuming raw or undercooked seafood may increase the risk of foodborne illness, particularly for individuals with certain medical conditions, pregnant individuals, young children, older adults, or those with weakened immune systems.
Please let us know in advance if cooked alternatives are needed for any guests.
Outdoor Events & Weather
For outdoor events, clients are responsible for providing a safe, shaded, and suitable preparation and serving area for our chefs.
Because sushi and seafood require proper temperature control, additional accommodations may be necessary during hot, cold, windy, rainy, or otherwise unfavorable weather conditions.
If weather or site conditions may affect food safety or our ability to provide service safely, Ark Sushi may require adjustments to the setup, service location, or event plan.
Cleanup
At the end of service, Ark Sushi will clean and organize our food preparation and service area and remove waste generated directly from our catering service.
General event cleanup, guest trash, venue cleaning, and items not related to Ark Sushi’s service remain the responsibility of the client or venue.
Right to Modify or Decline Service
Ark Sushi reserves the right to modify, delay, or decline service when reasonably necessary for safety, food handling requirements, legal compliance, or circumstances that prevent us from providing the agreed service safely and properly.
Whenever possible, we will work with the client to find a reasonable alternative or adjustment before modifying or declining service.
Confirmation & Acceptance
By submitting a deposit or other payment to Ark Sushi, the client acknowledges and accepts the event quotation, booking details, and applicable policies and terms provided at the time of booking.
Any event-specific arrangements confirmed in writing by Ark Sushi will be considered part of the booking agreement.
Ready to Plan Your Event?
Have questions about your event, menu, or service options? Our team is happy to help you create a sushi experience tailored to your event.
